FAQ

How long does shipping take? All orders are processed within 1-2 business days. Delivery typically takes 7-15 business days depending on your location.

Is shipping really free? Yes! We offer free shipping on every order, every time. No minimums, no exceptions.

How do I return an item? You have 30 days from receipt to return any item. Email us at info@luznieve.com with your order number and reason for return.

What payment methods do you accept? We accept Visa, Mastercard, PayPal, Apple Pay and Shop Pay.

How do I track my order? Once your order ships you will receive a tracking number by email within 24-48 hours.

Can I change or cancel my order? Our system processes orders automatically. Contact us immediately at info@luznieve.com and we'll do our best to help.

Why buy from luznieve? Every piece at luznieve is carefully selected for quality and style. We offer free shipping, 30-day returns and secure payment on every order.

What is your quality guarantee? We only sell products we believe in. If you're not satisfied with the quality of your purchase, contact us and we'll make it right.