Refund policy

RETURN & CANCELLATION POLICY

Yes. If you are not satisfied with the items you received, you may return them within 30 days of receiving your order, provided the following conditions are met:

1.     The order must include all original parts, components, and packaging, exactly as received.

2.     Normal handling of the product is acceptable. Damage caused by careless handling is not covered.

3.     Products for which hygiene is relevant must be thoroughly cleaned before the return process begins.

4.     The product was found to be defective immediately upon receipt.

5.     Return shipping costs are the responsibility of the customer.

6.     Returns will be processed within 7 business days. If all conditions are met, the return will be officially confirmed within this period.

 

* We reserve the right to refuse returned items if we suspect the items have been used or damaged through no fault of our own.

** All returns must be shipped to our central warehouse in Asia. Shipping costs are the customer’s responsibility.

If your order meets the conditions above, please follow these steps to initiate the return process:

–      Send an email to: hello@luznieve.com

–      Make sure your email includes the following information:

• Order number

• Reason for the return request

• Photo of the product (in case of breakage or defect)

• Customer full name

• Customer shipping address

Once we receive your request, we will contact you and provide the correct return address.

⚠  Do not send the package back to the original sender. We will provide the correct return address after you contact us.

 

Cancellation Period

You have the right to cancel your order within 14 days from the day on which you, or a third party designated by you (other than the carrier), receives or takes possession of the goods.

Automated Order Processing

We operate a fully automated system. Orders are processed immediately upon placement, which means we are unable to interrupt the shipping process once it has begun. If your order is already on its way, cancellation is not possible until you have received the goods.

How to Exercise Your Right of Cancellation

To exercise your right of withdrawal, you must notify us by means of a clear statement (e.g., via email to hello@luznieve.com) of your decision to withdraw from this contract. The withdrawal is complete once we have received the returned goods. Return shipping costs are borne by the buyer.

Shipments in Transit from Asia

Since our products are shipped from Asia, transit times may be longer than usual and are outside of our control. If your order is already in transit, please wait until you have received the goods and then initiate the return process. You are welcome to notify us of your cancellation intention in advance. To ensure the fastest possible return, we ask that you send us a shipping confirmation once you have sent the package back.

If you withdraw from this contract, we will reimburse all payments received from you, excluding delivery costs (except for any additional costs arising from your choice of a delivery method other than the least expensive standard delivery offered by us).

The reimbursement will be made no later than 14 days from the day we receive your notice of withdrawal and the returned goods. We will use the same payment method you used for the original transaction, unless expressly agreed otherwise. You will not be charged any fees for this reimbursement.

 

Style without apology.